Making a Complaint

If you're not satisfied with a service provided within NSW by a health service provider, or you’re concerned with the health, conduct or performance of a registered or unregistered health practitioner, then it is your right to make a complaint.    

Before making a complaint, try talking with your health service provider—this is often the quickest and easiest way to address your concerns or fix a problem. For advice on talking with your provider, visit www.hccc.nsw.gov.au.    

If you have already made a complaint to the provider, please give them time to respond before making this complaint to the Health Care Complaints Commission. If they have responded and you are not satisfied please attach the response in the appropriate section in the form.    

If you're not satisfied with the response, or feel uncomfortable talking with the provider directly, you can make a complaint to the Commission.  

If your complaint is related to Covid-19 please read the HELP FOR COVID CONCERNS AND COMPLAINTS information before making your complaint.