The Catharsis Society

KEY ASPECTS OF THE CODE

must provide health services in a safe and ethical manner
if diagnosed with an infectious medical condition, must ensure they practise in a manner that does not put clients at risk
must not make claims to cure certain serious illnesses
must adopt standard precautions for infection control
must not dissuade clients from seeking or continuing with treatment by a registered medical practitioner and
must accept the rights of their clients to make informed choices in relation to their health care
must not practise under the influence of alcohol or drugs
must not practise with certain physical or mental conditions
must not financially exploit clients are required to have an adequate clinical basis for treatments
must not misinform their clients
must not engage in a sexual or improper personal relationship with a client
must comply with relevant privacy laws
must keep appropriate records
must keep appropriate insurance
must display code and other information (with some exceptions)
must not sell or supply an optical appliance without proper authorisation.

Making a Complaint

If you're not satisfied with a service provided within NSW by a health service provider, or you’re concerned with the health, conduct or performance of a registered or unregistered health practitioner, then it is your right to make a complaint.

Before making a complaint, try talking with your health service provider—this is often the quickest and easiest way to address your concerns or fix a problem. For advice on talking with your provider, visit www.hccc.nsw.gov.au.

If you have already made a complaint to the provider, please give them time to respond before making this complaint to the Health Care Complaints Commission. If they have responded and you are not satisfied please attach the response in the appropriate section in the form.

If you're not satisfied with the response, or feel uncomfortable talking with the provider directly, you can make a complaint to the Commission.

Find out more