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Code of Conduct
The code sets out the minimum practice and ethical standards that unregistered health service providers must comply with. The code also informs consumers what they can expect from practitioners. The NSW Code of Conduct for unregistered health practitioners is outlined in Schedule 3 of the Public Health Regulation
KEY ASPECTS OF THE CODE
- must provide health services in a safe and ethical manner
- if diagnosed with an infectious medical condition, must ensure they practise in a manner that does not put clients at risk
- must not make claims to cure certain serious illnesses
- must adopt standard precautions for infection control
- must not dissuade clients from seeking or continuing with treatment by a registered medical practitioner and
- must accept the rights of their clients to make informed choices in relation to their health care
- must not practise under the influence of alcohol or drugs
- must not practise with certain physical or mental conditions
- must not financially exploit clients are required to have an adequate clinical basis for treatments
- must not misinform their clients
- must not engage in a sexual or improper personal relationship with a client
- must comply with relevant privacy laws
- must keep appropriate records
- must keep appropriate insurance
- must display code and other information (with some exceptions)
- must not sell or supply an optical appliance without proper authorisation.
Downloads
Quick Guide to the Code of Conduct (pdf)
DownloadMaking a Complaint
If you're not satisfied with a service provided within NSW by a health service provider, or you’re concerned with the health, conduct or performance of a registered or unregistered health practitioner, then it is your right to make a complaint.
Before making a complaint, try talking with your health service provider—this is often the quickest and easiest way to address your concerns or fix a problem. For advice on talking with your provider, visit www.hccc.nsw.gov.au.
If you have already made a complaint to the provider, please give them time to respond before making this complaint to the Health Care Complaints Commission. If they have responded and you are not satisfied please attach the response in the appropriate section in the form.
If you're not satisfied with the response, or feel uncomfortable talking with the provider directly, you can make a complaint to the Commission.
If your complaint is related to Covid-19 please read the HELP FOR COVID CONCERNS AND COMPLAINTS information before making your complaint.
Copyright 2022: The Catharsis Society-All Rights Reserved.
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